Live Agent Chat

Nearly 73% of people prefer live agent chat to email, phone, or form-fill communications. As a senior living company, are you leveraging the right tools to offer an exceptional customer experience?

Our live agent chat solution has been thoughtfully designed to improve every aspect of your lead interactions, turning your website into a responsive customer engagement platform for seniors and their loved ones.

Senior CMS Solutions' live agent chat—powered by open-source self-hosted Chatwoot—is intuitive enough for your existing support staff to use and powerful enough to handle all your locations and multiple communications channels. With our live agent chat, you can:

• Convert more leads on your existing website

• Manage inquiries through your website, SMS numbers, and social media DMs through a single dashboard

• Handle after-hours inquiries via chatbot

The heart of our live agent chat solution is a robust knowledgebase customized for your individual business. We put thought into how we structure your knowledgebase so that customer support staff can quickly find the information they need.