Live Agent Chat Privacy Policy

Last Updated: 9/01/2023

Introduction

Amethron LLC dba Senior CMS Solutions, a Michigan-based company ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our Live Agent Chat service ("Service").

What Information We Collect

Most of the data we collect is provided by you, and not solicited by chat agents. The information we collect may include:

• First and last names
• Email addresses
• Phone numbers
• Records of chat sessions
• IP addresses
• Device data, such as device type, browser type, and language
• Unique device identifiers
• Operating system information
• Approximate geolocation data

We do not solicit or retain Protected Health Information.

How We Use Your Data

We use the data collected to:

• Provide and facilitate the delivery of our Live Agent Chat services.
• Forward leads generated on customer sites to those customers.
• Improve our services.
• Carry out other legitimate business purposes.
• Comply with legal obligations.

Data Sharing and Third-Party Services

Analytics Data

We may share anonymized analytics data with third parties to improve our services. This data does not include personally-identifiable information.

Compliance with Law

We comply with lawful requests from law enforcement agencies in the jurisdictions in which our services are used.

Do Not Track Signals

We currently do not respond to "Do Not Track" signals from web browsers.

Data Retention

We retain your data only as long as necessary to fulfill the purposes set out in this Privacy Policy.

Data Security

All of our services are hosted on servers based in the United States. Our third-party service providers are SOC 2 Type II and SOC 3 Type II certified to ensure your data's security.

Employee Access and Confidentiality

We take the confidentiality and security of your personal data seriously. Access to your personal information is restricted to Senior CMS Solutions employees who require the data to perform specific job functions.

All employees with access to personal information are required to sign a confidentiality agreement. This agreement obligates them to maintain the confidentiality of the information both during and after their employment with Senior CMS Solutions. Failure to adhere to these confidentiality provisions may result in disciplinary action up to and including termination of employment.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. We encourage you to review this policy regularly for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Senior CMS Solutions
PO Box 33
Ossineke, MI 49766
[email protected]
(855) 466-3391

By using our Service, you agree to the terms of this Privacy Policy. Thank you for choosing Senior CMS Solutions.